Returns & Exchanges
At HMNS, we want you to find your signature scent with complete confidence. If your fragrance does not meet your expectations, you may return or exchange your order within 14 days of receipt, provided the product remains in its original, sealed packaging.
Initiate Your Request
Contact our dedicated concierge team via email or our website portal with your order number and the reason for the return.
Secure Packaging
Carefully place the item in its original box and shipping container to ensure the glass bottle is protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse team verifies the product's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing